Contact NG88 – 24/7 help from our support team
Send questions about registration, login, promotions or issues you encounter while using NG88 through the form beside this introduction. Enter the correct reply email address, choose a clear subject and describe what you need help with. If your enquiry concerns a particular promotion or transaction, include its name or reference number to make the details easier to check.
What can you contact NG88 about?
Deciding what you need to ask before sending your message keeps the conversation focused. Start with one of the four enquiry types below.
Registration and login
If you cannot complete registration or log in, describe the step that is causing difficulty and the message displayed. For an access recovery enquiry, explain the situation rather than sending your login credentials. You can also read the NG88 login guide first.
Promotions and eligibility
Provide the promotion name and the condition you want explained, such as eligibility, the closing date or wagering requirements. Including a link to the NG88 promotion you are viewing helps identify the correct offer and avoids confusion with a similarly named campaign.
Transaction enquiries
When asking about a transaction's status, have its reference number, the time it was made and the displayed status ready. Explain what needs checking between your history and the notification you received. If another payment provider handles the transaction, identify the appropriate recipient for your enquiry.
Display and website issues
For a page that will not load, a broken link or a form error, provide the page address, device and browser. Note the action immediately before the problem appeared. For example, ‘the page does not load after changing language’ is more specific than simply saying ‘the website is broken’.
Ways to contact NG88
Contact form
Enter your name, email, subject and message at the top of this page. This is suitable for questions you can explain in writing. The button opens your email app with the message ready to review and send. For screenshots or relevant documents, attach them in your email app; the form has no attachment field.
Go to the formSupport email
Write to [email protected] when you need to explain several details or include screenshots. Use a specific subject and check the recipient address before sending. Keep the original email so you can follow up in the same conversation.
Telephone and address
Telephone: (+880) 1963 485 751.
Address: 62 KDA Avenue, Sonadanga, Khulna, Bangladesh. Postcode: 9000.
Prepare your main question and any reference number before calling. If you plan to visit the published address, contact us to confirm arrangements first.
How to prepare a support request using the form
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Enter your name and email
Use an email account you can access. Check both the mailbox name and domain; a single incorrect character can cause you to miss a reply. Do not use someone else's email address to send your own request.
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Choose a clear subject
State the issue directly, for example ‘Cannot log in on my phone’ or ‘Question about the new member promotion conditions’. A specific subject helps distinguish requests and makes the conversation easier to find later.
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Describe what happened
Explain what you wanted to do, the steps you tried and the result you saw. Include the time, promotion name or reference number when relevant. You do not need to diagnose the technical cause before asking for help.
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Check and send your request
Review your email address and message before selecting ‘Send request’. Correct any field marked as invalid. Read the notice shown after clicking the button, then review and send the prepared message in your email app.
Example enquiry
‘I cannot log in using Chrome on my Android phone. After I enter my details, the page shows the message “…”. I have reloaded the page, but the same thing happens. Please advise me on the next step.’
Protect your information when contacting support
Only provide information relevant to your enquiry. Do not enter passwords, OTPs or recovery codes in the form or an email. These details are not needed to describe a display error or ask about promotion conditions.
Before sending a screenshot, cover payment information, account numbers and unrelated private details. Keep the error message, page name or status that needs checking visible. If you are asked for additional documents, verify the recipient, purpose and submission channel before sending them.
Read the privacy policy for more information before sharing personal details.
Follow up and add information to your request
Check the inbox and spam folder of the email address you provided. Keep the email subject and any reference number so you can find the right conversation.
To add information, reply in the same email thread and explain what has changed. For example, report that the error still appears after changing browsers or that the transaction status has changed.
Let support know if the issue has been resolved. Keeping information in one conversation helps the recipient follow what happened and avoids details becoming scattered across several separate requests.
