NG88 Privacy Policy How We Collect, Use and Protect Information
The NG88 privacy policy explains what information we receive when you register, use an account, deposit or withdraw funds, and contact support. Explaining how we use data is part of our responsibility to members. You should know why information is requested, what it is used for, and how to ask us to check or update it.
Scope of this policy
This policy applies to visitors and members using the NG88 website, accounts and related services. It covers registration, login, verification, transactions, gaming activity and communication with support.
When a transaction takes you to a bank or e-wallet app, that payment provider also has its own privacy policy. Read this policy alongside the NG88 Terms and Conditions to understand each party's responsibilities.
Information NG88 receives
The information you need to provide depends on what you are doing. Registering an account, asking a question and requesting a transaction check may each require different details.
| Information category | Details involved |
|---|---|
| Account and contact details | Your name, date of birth, phone number, email or address, as required by the service |
| Verification | Information or documents requested to check your identity and age |
| Transactions | Payment methods, sending or receiving account details, and transaction history |
| Service usage | Activity recorded while you use your account |
| Technical information | Device and browser details, IP address and access times recorded by the system |
| Support | Your questions, correspondence and any documents you attach |
Provide accurate information in the fields requested. If you need to send a transaction screenshot, hide unrelated details, such as the balance of another account or private notifications on your phone.
How is information collected and used?
NG88 receives information you provide directly and data generated as you use the service. Loading a page, signing in or making a transaction may also create technical records and an activity history.
We process information for the following purposes:
- Managing accounts and member details.
- Checking identity, age and related verification requirements.
- Processing and reconciling transactions and service activity.
- Answering questions, reviewing complaints and assisting members.
- Identifying unusual activity, protecting accounts and meeting applicable obligations.
- Analysing service usage to make improvements and sending offers where appropriate.
For example, when asking about a withdrawal in Bangladeshi taka (৳), include the amount, time and reference number. These details help identify the transaction to review without requiring you to send your entire account history again.
Why might further verification be needed?
Further verification may be necessary when you ask to change contact details or confirm account ownership. This helps prevent someone else from changing your information or dealing with funds in your account. You can ask why verification is needed and which details are required for your request.
When is information shared?
A transaction may require coordination between NG88 and a payment provider. A support request may also involve a relevant service provider. Any sharing of information must relate to the task being carried out and be limited to what is necessary.
Recipients may include payment processors, customer support providers and service partners. Disclosure to authorities is considered in line with applicable legal requirements.
You can ask for an explanation of who receives your data and why it is shared.
Cookies and promotional messages
Cookies are small files stored in your browser. Depending on the features in use, they help remember preferences, support the service and understand how members use the website. Tools from analytics or advertising partners may also be involved.
You can manage cookies in your browser settings. Blocking or deleting them may reset some preferences and affect certain features.
Cookies used for sessions and security serve a different purpose from those used for preferences, analytics or marketing. Check what each category does when reviewing your settings. Deleting cookies on your phone does not delete your member profile or transaction history held in the system.
If you no longer want promotional emails, use the unsubscribe instructions in the message or contact support. Specify which communication channel you want to stop receiving offers through.
Storing and protecting information
NG88 uses technical and administrative measures to reduce the risk of unauthorised access, use or disclosure. Access to personal information is restricted to authorised people who need it for relevant work.
How long a record is kept depends on why it was collected and the requirements that apply to it. Closing an account does not necessarily mean all data is deleted immediately, particularly where transactions, reviews or retention obligations remain outstanding.
A support conversation and a transaction record may have different retention periods. When requesting deletion, you can ask which records still need to be kept, why they are retained and when deletion can be considered.
As a member, use a unique account password and sign out on shared devices. Do not send your password, PIN or OTP in a support conversation. If you notice unfamiliar account access, report it through a contact channel you have verified.
Your rights
You can ask to review and manage personal information associated with your NG88 account. Each of the rights below is considered according to the applicable rules, the type of data and the status of the records involved.
Access your information
You can ask to see the personal data NG88 holds about you, how it is used and who receives it. Specify the type of information or time period you would like us to check.
Correct your information
You can request corrections to your name, email, phone number or other inaccurate details. Explain what needs to be replaced. Changes involving identity or payment account details may require verification to protect your account.
Request deletion
You can request deletion of personal information where appropriate. Transaction or complaint records may still need to be retained under applicable obligations. You can ask which data cannot yet be deleted and why.
Restrict processing
You can ask for the use of your data to be restricted in appropriate circumstances, such as while inaccurate information is being checked. Specify the scope of your request; restricting processing does not itself delete records or close your account.
Receive and transfer data
Where this right applies, you can request eligible data in a structured, commonly used, machine-readable format. Direct transfer to another provider also depends on the applicable conditions, technical feasibility and the privacy of other people involved.
Object to processing
You can object to the use of data for marketing or other processing as provided by applicable rules. To stop promotional messages, specify the communication channel. Essential account and transaction notices may still be sent.
How to submit a request
Send your request through the Contact NG88 page, explaining what you need and where to send a reply. NG88 may need to verify the sender before providing or changing data. Do not send passwords, PINs or OTPs.
Keep the request reference if one is provided. If the issue has not been fully resolved, you can ask what remains outstanding and why.
Age requirements, updates and contact
The service is for people who meet the age requirements, including being at least 18 years old. Do not register using someone else's details. If you suspect an account belongs to an underage person or your information is being used without permission, report it for review.
This policy may be updated when services or data handling practices change. Check the update date and any related notices.
For questions about personal data, describe what you would like clarified using the contact guidance above. There is no need to attach sensitive documents to your first enquiry.
NG88's commitments to member information
When you share information to open an account, make a transaction or get support, you need to understand how it is handled. The following principles guide how NG88 receives and uses member information.
Limiting access to data
Personal information is restricted to authorised people who need it for relevant work. Technical and administrative measures help reduce the risk of unauthorised access or disclosure.
Verification that protects accounts
Identity checks help prevent impersonation when someone requests account changes or transaction handling. You can ask why verification is needed and which documents are required before providing them.
Using information for stated purposes
Data is received for the activities described in this policy. When payment or support providers are involved, the information shared must relate to the request being handled.
Explaining record retention
Closing an account and deleting data are different requests. You can ask which records still need to be kept, what they are retained for and why they cannot yet be deleted.
Respecting privacy choices
You can manage browser cookies, ask to stop promotional messages and request corrections to inaccurate details. These choices are considered according to the features and conditions that apply.
Receiving questions about your data
If you are unsure how information is being used, you can ask for an explanation or a review. Describe the issue clearly and keep any request reference to help you follow up on the response.